Terms & conditions

Claims and Returns

All claims for damages and shortages must be reported to Top End Strip Drains in writing within 5 days after delivery. Returned goods will not be accepted without written authorization. All items will be subject to inspection.

Restocking Charges

Merchandise may not be returned for any reason without prior written consent from Top End Strip Drains. Top End Strip Drains reserves the right to refuse a return on any nonstandard drain. A 10% restocking fee applies on returned items.

Turnaround Times

Standard orders are shipped within 3 business days of order and custom sizing ships within 4 business days of order. Priority orders must receive by 10:00AM Australian Eastern Standard Time for same day dispatch. Guarantee Top End Strip Drains will provide a 2-year product warranty. This warranty is only to the original purchaser of the unit and is valid only when installed as per installation guide included in packs. Failure to comply strictly with installation instructions will forfeit any warranty or claim against product performance.

Exclusions

The above stated guarantee applies as long as damage is not caused by an accident, abuse, misuse, fire, insects, use of abrasive products, force majeure or an act of God. Transport, handling or installation damages are also excluded.

Procedure

Any defect involving the manufacturer’s liability shall be reported to Top End Strip Drains within ten (10) days of its occurrence. Drains claimed to be defective shall be held until inspected by an authorized representative of Top End Strip Drains, and upon their specific instructions, drains found to be defective will be repaired or replaced at Top End Strip Drains choice.